FAQs

Below FAQ are some common concerns of our clients before purchasing the theme.
If you have other questions, please just send it to support@homesmartgroupinc.com.

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  • About Cozyhommie
  • About Pulls and Knobs
  • About Cabinets

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If you have an issue or question that requires immediate assistance, you can click the button below to chat live with a Customer Service representative.

If we aren’t available, drop us an email and we will get back to you within 20-36 hours!

About Cozyhommie

Normally we will ship within 2 business days upon receiving the order. We strive to ensure timely delivery to meet our customers' needs. (This date is an estimate only and not guaranteed. High volume, weather, and other circumstances can affect the actual order processing and transit times).

Yes, our products come with a 12-month warranty. If you encounter any quality issues during normal usage, please contact us, and we will provide the corresponding warranty service.

Yes, we have a return and refund policy. If you are unsatisfied with our products or need to return them, please contact us within 14 days of receiving the products, ensuring that they are in their original packaging and unused.
Yes, we provide international shipping services. Please note that international shipping may require additional time and may incur additional shipping fees and customs charges.
We strive to maintain sufficient stock to meet customer demands. However, there may be instances of temporary stock shortages due to high sales periods or unforeseen circumstances. We will replenish the stock as soon as possible and notify customers accordingly.
If you need any other help or have more questions to ask, please feel free to contact us at support@homesmartgroupinc.com. We value your opinions and are committed to delivering exceptional customer service.

About Pulls and Knobs

When choosing the right cabinet pull, factors to consider include:


Size: Ensure that the pull's size matches your furniture, both in appearance and ease of use.

Style: Choose a pull that complements the overall style of your furniture and enhances its look.

Material: Select a material that suits your personal preference and budget, with common options including metal (such as brass or nickel) and plastic.

To install a cabinet pull, follow these steps:


Determine the pull's position: Use a ruler or template to measure and mark the pull's installation position.

Pre-drill holes: Use a drill bit to pre-drill holes at the marked position to ensure accurate placement.

Mount the pull: Align the pull with the holes and secure it using screws or nuts, ensuring a tight fit.

To keep your cabinet pull in good condition, you can take the following maintenance steps:


Regular cleaning: Use a soft cloth and mild cleaner to wipe the pull's surface, avoiding abrasive cleaners or brushes to prevent scratching.

Avoid chemical substances: Avoid using cleaners containing acidic ingredients to prevent damage to the pull's surface.

Adjust fasteners: Regularly check and tighten the screws or nuts on the pull to ensure stability and safety.

About Cabinets

We do not provide door-to-door installation services, but the installation of our cabinets is very simple and convenient, and we have detailed installation tutorials to help you complete this project.

We offer a 12-month warranty service. For details, please refer to our return policy. If you have any other questions, please feel free to contact us at support@homesmartgroupic.com.

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