Return & Refund Policy

RETURNS & EXCHANGES

If you're unsatisfied with the items you received, we gladly accept returns within 14 days of receipt for most items in new condition.

  1. Please contact Customer Service on our site, indicating the item(s) you would like to return and the reason.
  2. After receiving return instructions from us, please pack up the item(s) to be returned with the original packing.
  3. Drop off your package at the local post office.
  4. Your refund is processed within 5 business days after we receive the package and it is inspected and confirmed by our warehouse staff. Once your refund has been issued, you will receive a confirmation email.
  5. the refund will be processed immediately if you pay using PayPal. If you paid by credit card, it usually takes 5-7 business days for the refund amount to be credited to your account. However, it may take up to 30 days depending on your bank
  6. For non-product quality issues. We will deduct 15% of the product value for returns and exchanges to cover costs related to packaging, potential damages, handling, repacking, etc.NOTE: Once the warehouse inspects the items and confirms there is no shipping damage and they remain suitable for resale, we will refund the payment minus the designated fees.

RETURN CONDITIONS

  1. You have 14 days to decide if an item is right for you, if you would like to return or exchange the item please contact us within 14 days after receiving your order.
  2. Returned items must be in their unused condition with the original packing. We do not accept a returned item that has been worn, damaged, washed, or altered in any way.
  3. Items with non-returnable marks and gifts cannot be returned.
  4. We do not accept returned items that have been sent back without proper return requests.

Note: The original shipping fee and Shipping Guarantee are non-refundable.

LATE OR MISSING REFUNDS

If you haven’t received a refund yet, first check your bank account again.

Then contact your credit card company, it may take some time before your refund is officially posted. Next, contact your bank. There is often some processing time before a refund is posted. If you’ve done all of this and you still have not received your refund yet, please contact us at support@homesmartgroupinc.com.

RETURN ADDRESS

2220 Northmont Parkway Suite 300  30096 Georgia Duluth USA 678-577-9967

Please contact our Customer Service if you want to return any items. You will receive a response as soon as possible.